Level I Customer Support Representative

Description:

Nexgrid is seeking an entry-level Customer Support Representative to provide technical support via email, web, and phone. In this role, you will act as a knowledge expert for utilities, assisting with consulting and hands-on training to ensure customer success.

We''re looking for a people person with strong communication skills who enjoys helping others, solving problems, and building positive relationships with customers. If you thrive in a fast-paced, team-oriented environment and have a passion for customer service, we''d love to hear from you!

What We Offer

Join a fast-paced, profitable company where you''ll have the opportunity to learn, grow, and advance at your own pace. We provide incentives, rewards, and a supportive environment to help you succeed.

Qualifications

• Experience managing customer relationships and accounts (small & large companies)
• Hands-on experience with process development, documentation, and execution
• Ability to manage resources and execute processes effectively
• Strong verbal and written communication skills for both technical and non-technical audiences
• Ability to multi-task and collaborate with a team to meet customer needs
• Proficiency in Microsoft Office Suite (Excel, Visio, Word, Outlook, PowerPoint)

Bonus Skills

Experience with customer support applications (Jira, Salesforce, or similar)
Comfortable in a fast-paced, team-oriented environment
Self-motivated with strong problem-solving skills
Experience using technical applications and platforms

Perks & Benefits

• Bonus opportunities
• Comprehensive benefits, including free health insurance for employees
• Free drinks and snacks

Recruiters or other professional service companies please do not contact us.